Our Processes

Customer´s orders

There are two possibilities how to place the order:
  • through the web shop
  • via e-mail

New customers

To become our customer, you can either visit our web shop and make the registration through the automatic form, or you can fill in documents attached at the bottom of this site and send them to us directly via e-mail. To proceed please follow the documents:
  1. Customer Data Sheet
  2. Terms and Conditions 

If you want to become our new customer, please fill in the application form

Become a new customer

Financial terms


We normally work with the two types of the financial terms for our customers. These conditionas are applied differently for each type of the customer.
  • Pre-payment: For all new customers and smaller companies. 
  • Invoicing with 30 days due date term - applied mostly for the big customers.

RMA 

RMA  (return material authorization) means that we belong to the companies that provides warranty and out of warranty services to the customers for the sold goods.

In case you are the end user, you have to contact the sales organization (shop) you have bought the device at.
In case you are our partner, if there is something wrong with the device, you have to require RMA number from us.  For that you have to announce the accident 

announce the incident

Once you got your RMA number, we will request you to send us the goods for our inspection. Each RMA issue is judged  independently. Some of the RMA issues are solved immediately by the credit note to the customer, but most of them are sent to the original vendor to the inspection.  After that you receive the report from the responsible person, where the possible failures are written and the estimated price for your repair. Important remark – each party is paying the transport costs on their site.  
You can find more details about Ingram Micro Slovakia, s. r. o. procedure at the bottom of this page in attached RMA documents:
  • RMA announcement sheet
  • RMA procedure
  • RMA price list for out of warranty service for BlackBerry